FAQs
Got questions? We’ve got answers. Explore our curated FAQs by topic to find step-by-step guides, tips, and everything you need to know to get the most out of our platform.
Memberships
- How do I allow a team member to manage my companies directory listing?
- How do I share FAQs with a member?
- How do I log into the members portal?
- Who can I contact if I have more Questions?
- How can I make the most of my membership?
- What events and training do members get discounts for?
- Can I upgrade my membership level?
- When do memberships renew?
- How do I apply to become a Member?
- How much does membership cost?
- What are the different membership levels?
- How do I log into the members portal?
- What are the benefits of becoming a Smart Energy Council member?
- Who can join?
- Can I allow a team member to manage my company's team?
Smart Installers
- How do I edit my profile inside the learning platform?
- How do I download my certificate again in the future?
- How do I get these 6 modules recognised by SAA for compliance with my accreditation requirements?
- How do I find the recognised training modules for the SAA Mandatory training?
- How do I find the training once I have logged in to the Smart Portal?
- What do I do if I get locked out of my account?
- What do I do if my password does not work?
- How do I login to access the FREE training as a Smart Installer or as a paid member?
- How can I meet the compliance requirements for the SAA mandatory training?
- How do I access the SAA Essential Learning Module 2024?
- How do I register for a FREE Smart Installer subscription?
- What is the Smart Energy Institute?
- Why do I get a 403 error when trying to log in as a Smart Installer?
- Can a Smart Installer Access the Members Portal?
- Is a Smart Installer a member of the Smart Energy Council?
- I am a Smart Installer, how can I get a copy of the standards?
- How do I access the Smart Energy Institute?
- What is the SAA mandatory training?